Shop Policy

Refunds/Returns

Digital Downloads: Due to the nature of digital products, we do not offer refunds, returns, or exchanges.

Custom Orders:

  • If the project has not yet begun, you are eligible for a full refund.

  • If the project has already started: a 50% refund of the order price will be provided.

  • If the first draft is delivered: a 75% refund of the order price will be provided.

Please contact us if you have any problems with your order or have any query.

Price Adjustment

Please note that price match is available within 30 days from the purchase date.

Booking and Payment

To secure your spot and initiate work on your project, full payment is required at the time of booking. This policy ensures that our time and resources are dedicated to your project without delays.

We’ve implemented this practice to provide a seamless experience for all clients, as there have been instances where projects were initiated but the client did not follow through with further communication. Your understanding and cooperation in this matter are greatly appreciated.

Processing Time for
Custom Orders

Please note that the order will be marked as completed 2 weeks after the purchase date for smooth timelines for upcoming projects. Please send your info as soon as possible. The design will be sent within 3 business days after we get all the necessary info.

Privacy Policy

This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, purchase digital products, or use our services. By accessing our website and using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect:

1.1 Personal Information:

  • When you create an account or make a purchase, we collect personal information such as your name, email address, billing address, and payment details.

1.2 Usage Data:

  • We automatically collect information about your interactions with our website and digital products, including your IP address, device information, and browsing behavior.

1.3 Cookies and Similar Technologies:

  • We use cookies and similar technologies to enhance your experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.

How We Use Your Information:

2.1 Order Processing:

  • We use your personal information to process and fulfill your orders, provide customer support, and communicate important information related to your purchases.

2.2 Analytics:

  • We analyze user behavior and website performance to improve our services, enhance user experience, and optimize our marketing efforts.

2.3 Marketing and Communication:

  • With your consent, we may send you promotional emails, newsletters, or other communications about our products and services. You can opt out of these communications at any time.

How We Protect Your Information:

  • We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Third-Party Disclosure:

  • We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except for trusted third parties involved in operating our website and providing services to you.

Data Retention:

  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights:

  • You have the right to access, correct, or delete your personal information. You may also request information about the data we have collected and object to the processing of your personal information.