At Ingenie Sally, we value your trust and are committed to protecting your personal information in accordance with applicable privacy laws, including Canadian privacy legislation. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when you visit our website or purchase our products.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Name
- Email address
- Billing address
- Order and purchase information
- Information submitted through contact forms
- Live chat conversations
- Technical information such as your IP address, browser type, device information, and pages visited
- Cookie and consent preferences
We only collect information that is necessary to operate our business, provide our services, and improve your experience.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver digital products and downloadable files
- Respond to customer inquiries and support requests
- Provide live chat assistance
- Improve our website and user experience
- Analyze website traffic and performance
- Protect our website from fraud, spam, and unauthorized activity
- Comply with legal and accounting obligations
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
Payments
Payments are securely processed by trusted third-party payment providers. We do not store or have access to your complete credit card information. Payment information is encrypted and processed according to industry security standards.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to ensure the website functions properly and to improve your experience.
These technologies may be used to:
- Maintain your shopping cart and checkout session
- Remember your cookie consent preferences
- Analyze website usage through Google Analytics
- Provide live chat functionality through Tidio
- Protect forms using Google reCAPTCHA
- Support integrations such as Pinterest product synchronization
- Improve website performance and functionality
Where required by applicable law, non-essential cookies are only activated after you provide your consent through our cookie banner.
You may update your cookie preferences at any time using the WPConsent cookie banner available on our website.
Analytics
We use Google Analytics with Google Consent Mode to better understand how visitors use our website. This information helps us improve our content, products, and services.
Analytics data is collected according to your consent preferences where required.
Live Chat
We use Tidio to provide live chat and customer support.
When you interact with the chat widget, Tidio may process technical information such as your IP address, browser type, device information, and chat messages to provide customer support. Any information processed by Tidio is subject to Tidio’s own privacy practices.
Spam Protection
Our website uses Google reCAPTCHA to help protect forms from spam and automated abuse. Google may collect certain hardware and software information necessary to perform this service.
Pinterest Integration
We use Pinterest to display and synchronize eligible products from our online store. If Pinterest technologies are used on our website, they operate according to your cookie preferences where applicable.
Third-Party Services
Our website may use trusted third-party service providers, including:
- WooCommerce
- Google Analytics
- Google reCAPTCHA
- Tidio Live Chat
- WPForms
- Payment processors
- Website hosting providers
These providers process information only as necessary to provide their respective services.
Data Security
We take reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage is completely secure, we continuously work to protect your information using industry best practices.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for optional data processing
- Request information about how your data is used
To exercise these rights, please contact us using the information below.
Contact Us
If you have any questions about this Privacy Policy or wish to request access to, correction of, or deletion of your personal information, please contact us at ingeniesally@gmail.com.
