This is a sample pBecause our items are instant digital downloads, editable Canva templates, and custom automation files, all sales are final.age.
Digital Downloads
We cannot provide returns, exchanges, or refunds once a file or access link has been delivered to your account. Please review the product descriptions, layout configurations, and software requirements carefully before finalizing your purchase.
Custom Design Services
If you have placed a custom design or business automation order, our refund policy scales based on the current progress of your design layout:
- Project Not Yet Started: If the custom work has not yet begun, you are eligible for a full 100% refund of your purchase.
- Project In Progress: If the custom layout design or automation build has already started, a 50% refund of the total order price will be provided.
- First Draft Delivered: If the first initial draft layout has already been delivered to you, a 25% refund of the total order price will be provided.
Price Adjustments
Please note that a price match adjustment is available within 30 days from your original purchase date if an item goes on sale.
Booking and Payment for Custom Work
To secure your spot and initiate active design work on your custom project, full payment is required at the time of booking. This policy ensures that our creative time and development resources are dedicated entirely to your project without scheduling delays.
We have implemented this practice to provide a seamless experience for all clients, as there have been instances where custom projects were initiated but the client did not follow through with further communication. Your understanding and cooperation in this matter are greatly appreciated.
Processing Time for Custom Orders
Please note that custom orders will be marked as completed 2 weeks after the initial purchase date to ensure smooth timelines for upcoming projects. Please send all of your branding details, text, and project information as soon as possible. The completed custom layout design will be sent to you within 3 business days after we receive all the necessary information.
Need help?
Contact us at {email} for questions related to refunds and returns.