Shop Policy

Shop Policy: Canva Digital Templates and Automation Studio Rules

Thank you for choosing our platform for your business design layouts and operational systems. We are dedicated to providing high quality, professional assets that help your business succeed. Because our storefront specializes in instant digital downloads, editable canva digital templates and automation files, we maintain specific guidelines to ensure a fair and transparent experience for all of our customers.

Please read through our official shop policies below regarding returns, custom design project timelines, and payment structures before completing your purchase.

Return and Refund Policy for Digital Assets

Instant Digital Downloads

Because our items are instant digital assets, editable layouts, and electronic files, all sales are final. We cannot provide returns, merchandise exchanges, or monetary refunds once a file or direct access link has been delivered to your account or email address.

Unlike physical products, digital items cannot be sent back or returned to inventory once they are downloaded. We kindly ask that you review all product descriptions, image previews, layout configurations, and software requirements carefully before finalizing your purchase at checkout. Please ensure your device is compatible with the specified file formats before ordering.

Custom Design Services Progress Scale

If you have placed a custom design layout or a bespoke business automation system order, our refund policy scales fairly based on the current physical progress of your project development:

Project Not Yet Started: If the custom work has not yet begun, you are eligible for a full 100% refund of your purchase.
Project In Progress: If the custom layout design or automation build has already started, a 50% refund of the total order price will be provided.
First Draft Delivered: If the first initial draft layout has already been delivered to you, a 25% refund of the total order price will be provided.

Intellectual Property and Usage License

We take great pride in our custom designs, layout structures, and system codes. When you purchase our products, you are buying a license to use the assets, not the ownership of the designs themselves. All materials are protected by international copyright laws.

For Canva Templates and Graphic Designs

Allowed Use: You are granted a non-exclusive, non-transferable license to customize and use our layouts for your own personal business branding, social media, or your single client’s business.
Strictly Prohibited: You may not resell, redistribute, sub-license, or share the original editable Canva template links with anyone else. You are strictly prohibited from copying our layout styles, text arrangements, or graphic elements to package and sell them as your own competing digital templates on e-commerce marketplaces.

For Custom Systems and Automation Scripts

Allowed Use: Custom-built Google Workspace systems, AppScript configurations, and automated databases are licensed for the specific business or organization they were built for.
Strictly Prohibited: You may not duplicate, copy, resell, or distribute our proprietary code, automation frameworks, or custom setup structures to third parties for commercial gain without our express written consent.

Price Adjustments and Store Promotions

We want you to feel confident with your investment. Please note that a price match adjustment is available within 30 days from your original purchase date if an item goes on sale on our website. If an item you purchased drops in price within this 30 day window, please reach out to our support team to request a store credit or adjustment for the difference.

Booking, Payment, and Timelines for Custom Work

Payment Terms for Custom System Projects

To secure your production spot and initiate active design work on your custom project, full payment is required at the time of booking. This policy ensures that our creative time, coding development, and scheduling resources are dedicated entirely to your business needs without causing unnecessary project delays.

We have implemented this structured business practice to provide a seamless, organized experience for all clients. In the past, there have been instances where large custom projects were initiated but the client did not follow through with further communication, taking up valuable spots for other businesses. Your understanding and cooperation in this matter help us keep our schedule moving efficiently.

Processing Time and Completion Windows

We work diligently to ensure you receive your custom orders quickly. Please send all of your branding details, text copy, color preferences, and project information to us as soon as possible after booking.

Draft Delivery: Your initial draft layout will be sent to you within 3 to 5 business days after we receive all the necessary business information from your side.
Project Wrap Up: Please note that custom orders will be officially marked as completed 2 weeks after the last deliverable has been sent to you. This timeline ensures smooth, predictable project schedules for upcoming clients.

Need Assistance?

Whether you are configuring a restaurant digital menu board to display on a modern tv screen, setting up a data tracking spreadsheet, or customizing your presentation layouts, we want you to have a great experience.